Responsible Play (Responsible Gambling)

Practical tips to stay in control

• Set a spending limit and stick to it; only gamble with money you can afford to lose.
• Set a time limit and take regular breaks; avoid chasing losses.
• Don’t gamble when stressed, upset, tired, or under the influence of alcohol/drugs.
• Keep track of deposits and play time; use account history to review activity.
• Balance gambling with other activities and responsibilities.

Warning signs

Consider getting help if you notice any of the following:

• Gambling longer or spending more than planned.
• Borrowing money, selling items, or missing bills due to gambling.
• Hiding gambling activity, or conflicts with family/friends.
• Trying to win back losses, or feeling unable to stop.

Cooldowns, limits, and self-exclusion

You can request tools to reduce harm, including:

• Deposit/spend limits (daily/weekly/monthly) to cap what you can add or use.
• Time limits and reminders to manage session length.
• Cooldown (time-out) for a chosen period during which you cannot play.
• Self-exclusion for a longer period; during self-exclusion we will restrict account access in line with our procedures.

To set or request a cooldown/self-exclusion, use your account settings (if available) or contact Support at support@playnexanz.com or +64 9 889 3174. We may ask for verification to protect your account.

New Zealand help and support

Regulatory information for New Zealand gambling is available from the Department of Internal Affairs (DIA): dia.govt.nz. If information about the Gambling Commission is relevant to your matter, DIA can direct you to the appropriate resources.