Age Verification Policy
Applies to playnexanz.com (New Zealand). Last updated: 10 April 2026.
1) 18+ access restriction
Our services are intended for adults only. You must be at least 18 years old (or the legal gambling age in your location, if higher) to access or use playnexanz.com. We do not knowingly allow anyone under the applicable legal age to create an account, deposit, or participate in gambling activities.
2) Age gating and self-declaration
During sign-up and/or first use, you may be required to confirm your date of birth and make a self-declaration that you meet the legal age requirement. Providing false or misleading information is a breach of our terms and may result in account action.
3) Verification checks (KYC)
We may verify your age at registration, before withdrawals, when certain thresholds are met, or whenever we have reason to doubt your age. Verification may include requesting and validating:
- government-issued photo ID (e.g., passport or driver licence)
- proof of address (e.g., utility bill or bank statement)
- date-of-birth checks and consistency checks
- electronic/third-party verification where available
If requested, you must provide clear, accurate documents. We may decline documents that appear altered, incomplete, expired, or inconsistent.
4) If underage use is suspected or confirmed
Where we suspect you may be underage, we may restrict access immediately while checks are completed. If underage use is confirmed, we may suspend or close the account, refuse service, and take steps to prevent re-registration. We may also take additional actions required to meet legal and regulatory obligations and to protect the integrity of the service.
5) Reporting underage access
If you believe someone under the legal age is using playnexanz.com, please report it as soon as possible with any relevant details (e.g., username, email, and why you believe they are underage):
Email: support@playnexanz.com
Phone: +64 9 889 3174
6) Data handling
Age-verification information is used to confirm eligibility and to help prevent underage access. We aim to collect only what is necessary and retain it only as long as required for operational, legal, or compliance purposes.